Customer-Facing AI Deployment Engineer

Joyful Health; New York (NY); Hybrid; USD 150,000 - 275,000; Full time

Benefits offered by this job

Equity

Healthcare benefits

Unlimited PTO

Team off-sites

Job summary

Joyful Health is hiring a Forward Deployed Engineer to bridge customers and product, crafting agent harnesses for real-world revenue workflows. You will embed with practices, map money movements, and build agent workflows, data integrations, and tooling on Joyful’s platform.

This role is a founding FDE with production code delivery, customer sessions, and ownership of account growth. You will turn field insights into reusable patterns and guide the team’s evolution.

Qualifications

• 3+ years of full-time engineering experience in software, AI or data engineering with customer-facing work.
• Fluent in Python and SQL, experience with LLMs and agent tooling.
• Able to translate business needs into technical specs and roadmap input.

Responsibilities

• Own customer deployments end to end, from signed contract to live measurable results.
• Direct agent development, create analyses, automations, and dashboards.
• Lead customer sessions to map workflows and define outcomes.
• Create SOPs with revenue cycle specialists to improve agent behavior.
• Partner with account teams on renewals and expansions, showing value.
• Advise internally as the voice of the customer and feed roadmap input.
• Build deployment playbooks, reusable patterns, and scalable tooling.

Skills

Python

SQL

LLMs

Customer-facing

Education

Computer Science degree

Tools

APIs

Data pipelines

Cloud platforms

Job description

Joyful Health is hiring a Forward Deployed Engineer to bridge customers and product, crafting agent harnesses for real-world revenue workflows. You will embed with practices, map money movements, and build agent workflows, data integrations, and tooling on Joyful’s platform.

This role is a founding FDE with production code delivery, customer sessions, and ownership of account growth. You will turn field insights into reusable patterns and guide the team’s evolution.