Customer-Facing Administrative Specialist - $21-22/hr + Benefits

The Odom Corporation; Fairbanks (AK); On-site; USD 29,000 - 30,000; Full time

Job summary

The Odom Corporation in Fairbanks, AK is seeking a Customer Service/Order Entry professional to provide direct customer service and support sales and delivery staff through timely and accurate order processing.

Responsibilities include monitoring orders, reviewing and voiding as needed, confirming purchases, coordinating with transportation, and backing up admin tasks. Must have a High School diploma or equivalent and experience with Excel, Word, and Outlook.

Qualifications

• High School diploma or equivalent.
• Six months to one year of related experience and/or training with customer service and cash handling.
• Proficiency with Excel, Word, and Outlook; ability to navigate proprietary systems.

Responsibilities

• Monitor orders and verify accuracy; communicate pricing errors.
• Review orders, void and re-enter per cut-off assignments.
• Process Sales Order and Product Purchase Confirmation.
• Combine orders when applicable; commit orders.
• Input pricing adjustments as directed and approved.
• Support Sales staff with item look-ups and inventory queries.
• Support Customers with complete orders and issue resolution.
• Coordinate with Transport Planning to keep orders on schedule.
• Back up other admin functions as needed.

Skills

Customer service

Cash handling

Excel

Word

Outlook

Order processing

Education

High School diploma or equivalent

Tools

Proprietary systems

Job description

The Odom Corporation in Fairbanks, AK is seeking a Customer Service/Order Entry professional to provide direct customer service and support sales and delivery staff through timely and accurate order processing.

Responsibilities include monitoring orders, reviewing and voiding as needed, confirming purchases, coordinating with transportation, and backing up admin tasks. Must have a High School diploma or equivalent and experience with Excel, Word, and Outlook.