Administrative Assistant

The Odom Corporation; Fairbanks (AK); In loco; USD 29.000 - 30.000; Tempo pieno

Descrizione del lavoro

The Odom Corporation in Fairbanks, AK is seeking a Customer Service/Order Entry professional to provide direct customer service and support sales and delivery staff through timely and accurate order processing.

Responsibilities include monitoring orders, reviewing and voiding as needed, confirming purchases, coordinating with transportation, and backing up admin tasks. Must have a High School diploma or equivalent and experience with Excel, Word, and Outlook.

Competenze

• High School diploma or equivalent.
• Six months to one year of related experience and/or training with customer service and cash handling.
• Proficiency with Excel, Word, and Outlook; ability to navigate proprietary systems.

Mansioni

• Monitor orders and verify accuracy; communicate pricing errors.
• Review orders, void and re-enter per cut-off assignments.
• Process Sales Order and Product Purchase Confirmation.
• Combine orders when applicable; commit orders.
• Input pricing adjustments as directed and approved.
• Support Sales staff with item look-ups and inventory queries.
• Support Customers with complete orders and issue resolution.
• Coordinate with Transport Planning to keep orders on schedule.
• Back up other admin functions as needed.

Conoscenze

Customer service

Cash handling

Excel

Word

Outlook

Order processing

Formazione

High School diploma or equivalent

Strumenti

Proprietary systems

Descrizione del lavoro

$21 - $22 hourly, depending on experience

POSITION SUMMARY

Provides direct customer service and supports sales and delivery staff through timely and accurate order processing

ESSENTIAL FUNCTIONS

include the following. Other duties may be assigned.

• Monitor orders, verify accuracy– pricing errors communicated
• Review orders, void and re-enter as appropriate according to cut-off assignments
• Sales Order and Product Purchase Confirmation
• Combine orders if applicable
• Commit orders
• Input pricing adjustments as instructed and approved
• Samples and donation processing
• Ensure orders are through the system for Transport Planning on schedule
• Support Sales staff – item look-ups, price adjustments, inventory queries etc
• Support Customers – complete orders, communicate issues, invoice research
• Support Ops staff – timely order delivery to warehouse, process “not on Truck” issues
• Track invoice receipt and ensure return of all printed invoices
• Back‑up other admin functions as needed

POSITION QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCY STATEMENTS

Accountability - Ability to accept responsibility and account for his/her actions.

Customer Oriented - Ability to take care of the customers’ needs while following company procedures.

Organized - Possessing the trait of being organized or following a systematic method of performing a task.

Problem Solving - Ability to find a solution for or to deal proactively with work‑related problems.

Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

EDUCATION and/or EXPERIENCE

High School diploma or equivalent; or six months to one year of related experience and/or training with customer service and cash handling; or equivalent combination of education and experience.

TECHNICAL SKILLS

Adept with required computer applications – Excel, Word, Outlook and various industry specific systems. Ability to coordinate knowledge of proprietary systems with these programs to increase efficiency and productivity.

LANGUAGE SKILLS

Ability to read and comprehend instructions, correspondence, and memos. Ability to write business correspondence. Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization.

WORK ENVIRONMENT

• This position will be performed primarily in Fairbanks, AK
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
• The noise level in the work environment is usually moderate.

Notice: The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that these are the only tasks to be performed by the employee in this job. He or she will be required to follow any other instructions and to perform any other job‑related duties requested by his or her supervisor.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

The Odom Corporation offers competitive wages, medical and dental benefits, 401k plan, and much more!

Background/Drug Screen. EOE.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.