Customer Experience Teller - Grow Financial Wellness

Northwest-Bank; Bellefonte (Centre County); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Northwest Bank is seeking a Teller to join our retail network in Bellefonte. You will welcome customers, process transactions, resolve issues, and promote bank products and services with superior service across in-person, phone, and email channels.

Ideal candidates have high school diploma or equivalent, cash handling and customer service experience, and a collaborative mindset. The role requires availability for evenings and weekends and adherence to security and banking procedures.

Qualifications

• Customer service and cash handling experience preferred.
• Ability to greet customers and resolve questions or issues.
• Knowledge of bank products, services, and digital offerings.

Responsibilities

• Welcome customers and process transactions efficiently.
• Resolve problems and educate customers on bank services.
• Refer customers to appropriate team members for complex requests.
• Balance teller drawer daily and participate in office meetings and dual control procedures.
• Provide exceptional customer service in person, over the phone, and via email.

Skills

Customer service

Cash handling

Communication skills

Teamwork

Problem resolution

Attention to detail

Education

High School Diploma or equivalent

Tools

Teller System

Microsoft Office

Job description

Northwest Bank is seeking a Teller to join our retail network in Bellefonte. You will welcome customers, process transactions, resolve issues, and promote bank products and services with superior service across in-person, phone, and email channels.

Ideal candidates have high school diploma or equivalent, cash handling and customer service experience, and a collaborative mindset. The role requires availability for evenings and weekends and adherence to security and banking procedures.