Customer Experience Teller - Digital Solutions & Service

M&T Bank; Wyoming (OH); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank is seeking a customer‑focused professional to support branch operations in Wyoming, PA. You will assist customers, process transactions, and ensure accurate recordkeeping while promoting self‑service options and banking solutions.

Ideal candidates have 6+ months of customer service, strong communication, and reliable time management. This on‑site role emphasizes risk awareness, compliance, and a willingness to help customers with empathy.

Qualifications

• High school diploma or GED and at least 6 months of customer service experience.
• Experience in data entry and cash handling.
• Strong verbal communication skills.
• Proven interpersonal and time management abilities.

Responsibilities

• Provide exceptional branch customer service and address routine issues.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Balance and process customer transactions accurately following Bank Policy.
• Own escalated account services issues until resolution and log complaints.
• Introduce customers to banking partners for additional solutions.
• Support branch operations including cash ordering, vault, and wire transfers.
• Perform consumer AML/KYC related activities and ensure compliance with policies.

Skills

Customer service

Cash handling

Data entry

Verbal communication

Interpersonal skills

Time management

Organizational skills

Prioritization

Internet skills

Bilingual

Education

High school diploma or GED

Job description

M&T Bank is seeking a customer‑focused professional to support branch operations in Wyoming, PA. You will assist customers, process transactions, and ensure accurate recordkeeping while promoting self‑service options and banking solutions.

Ideal candidates have 6+ months of customer service, strong communication, and reliable time management. This on‑site role emphasizes risk awareness, compliance, and a willingness to help customers with empathy.