Customer Experience Teller — Digital & In-Branch Service

M&T Bank; Red Lion (York County); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank in Red Lion, PA is seeking staff to enhance branch customer experience through digital engagement and in-branch service. You will assist customers, balance and process transactions, and support daily branch operations to meet needs efficiently.

The role emphasizes empathy, risk awareness, and collaboration with banking partners to deliver solutions, while maintaining strong compliance and a customer-centric culture.

Qualifications

• High school diploma or GED with at least 6 months in customer service.
• Good verbal communication and interpersonal skills.
• Proven ability to deliver exceptional customer service.
• Proficient with basic data entry and cash handling.
• Well-organized with strong time management and prioritization.

Responsibilities

• Adhere to customer service standards and deliver solutions that matter.
• Educate customers via shoulder-to-shoulder digital demonstrations and self-service options.
• Engage in lobby management by greeting customers and addressing needs.
• Balance and process transactions accurately following Bank policy.
• Own escalated account issues and log complaints in the system.
• Transition sales opportunities to banking partners as appropriate.
• Handle branch operations such as cash orders, vault, ATM, and wires.
• Process customer and account maintenance accurately.
• Complete AML/BSA/KYC activities to stay compliant.
• Follow risk controls and regulatory guidance as applicable.
• Promote an inclusive environment reflecting the M&T Bank brand.
• Maintain internal controls and respond to audit points.
• Perform other related duties as assigned.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Organizational skills

Education

High school diploma or GED

Bilingual based on branch needs

Tools

Internet user-level technology

Job description

M&T Bank in Red Lion, PA is seeking staff to enhance branch customer experience through digital engagement and in-branch service. You will assist customers, balance and process transactions, and support daily branch operations to meet needs efficiently.

The role emphasizes empathy, risk awareness, and collaboration with banking partners to deliver solutions, while maintaining strong compliance and a customer-centric culture.