Branch Teller & Customer Experience Pro

M&T Bank Corporation; South Burlington (VT); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank Corporation in South Burlington, Vermont is seeking a branch associate to deliver exceptional customer service, balance transactions, greet customers, and promote digital solutions. A high school diploma and at least 6 months of customer service experience are required.

You will operate in a fast-paced branch, adhere to policies, and help resolve issues while promoting a welcoming banking environment consistent with the M&T brand.

Qualifications

• High school diploma or GED required.
• Minimum 6 months customer service experience, including data entry and/or cash handling.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrate exceptional customer service.
• Well-organized with strong time management and prioritization.
• Proficient with internet user-level technology.

Responsibilities

• Adhere to customer service standards and provide a differentiated experience by understanding customer needs.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Actively engage in lobby management and greet customers, addressing immediate needs.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Organizational skills

Prioritization

Digital literacy

Education

High school diploma or GED

6 months customer service experience

Job description

M&T Bank Corporation in South Burlington, Vermont is seeking a branch associate to deliver exceptional customer service, balance transactions, greet customers, and promote digital solutions. A high school diploma and at least 6 months of customer service experience are required.

You will operate in a fast-paced branch, adhere to policies, and help resolve issues while promoting a welcoming banking environment consistent with the M&T brand.