Customer Experience Teller: Cash Handling & Referrals

Fifth Third; New Palestine (IN); On-site; USD 1,929,000 - 2,480,000; Part time

Job summary

Fifth Third in New Palestine, IN, invites applications for a part-time CSR/Teller. This role focuses on delivering excellent customer service, handling cash accurately, and guiding customers to banking solutions within bank policies. The position requires flexible scheduling and professional conduct.

Employees join a supportive team in a normal office environment, with opportunities to refer customers to bankers and partners as needed. Benefits and total rewards are highlighted in the posting.

Qualifications

• High school diploma or GED required.
• Experience handling cash and dealing with the public is preferred.
• Ability to follow dress code and interact confidently with customers.
• Knowledge of retail banking policies and procedures.
• Ability to take initiative and exercise sound judgment.
• Demonstrates Fifth Third core values and accountability.

Responsibilities

• Deepen relationships and guide customers to meet financial needs.
• Provide follow up to customer questions and address issues.
• Be responsive with timely correspondence.
• Maintain customer information confidentiality.
• Follow the Bank's Code of Conduct and Ethics and policies.
• Perform daily office duties and balance records per policy.
• Identify customer needs and refer to bankers or partners for consultative conversations.
• Handle customer problems with professionalism and escalate when needed.

Skills

Customer service

Cash handling

Public interaction

Policy knowledge

Decision making

Integrity

Education

High school diploma/GED

Tools

Retail systems

Job description

Fifth Third in New Palestine, IN, invites applications for a part-time CSR/Teller. This role focuses on delivering excellent customer service, handling cash accurately, and guiding customers to banking solutions within bank policies. The position requires flexible scheduling and professional conduct.

Employees join a supportive team in a normal office environment, with opportunities to refer customers to bankers and partners as needed. Benefits and total rewards are highlighted in the posting.