Customer Experience Teller – Banking Services

Fifth Third Bank, N.A.; Warren (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank, N.A. in Warren, MI is seeking a full-time CSR/Teller to deliver courteous service, handle transactions, and refer customers to specialists. This role emphasizes accuracy, compliance, and a strong customer-centric approach within a busy banking center.

You will balance cash, maintain policy knowledge, protect customer data, and support daily operations as part of a collaborative retail banking team in a community-focused environment.

Qualifications

• High school diploma or GED is required.
• Extensive cash handling experience preferred.
• Ability to interact confidently with the public and follow dress code.
• Knowledge of retail policies and procedures is expected.
• Shows initiative and sound judgment in decision-making.
• Reflects Fifth Third core values: one bank, accountability, integrity.

Responsibilities

• Provide excellent customer service and refer customers to suitable partners.
• Perform daily teller duties and balance records per policy.
• Handle customer questions, issues, and follow up promptly.
• Maintain confidentiality and adhere to risk policies.
• Support operation with accurate processing and issue resolution.
• Identify customer needs and route referrals to bankers and partners.

Skills

Customer service

Cash handling

Interpersonal communication

Policy compliance

Teamwork

Education

High School diploma/GED

Job description

Fifth Third Bank, N.A. in Warren, MI is seeking a full-time CSR/Teller to deliver courteous service, handle transactions, and refer customers to specialists. This role emphasizes accuracy, compliance, and a strong customer-centric approach within a busy banking center.

You will balance cash, maintain policy knowledge, protect customer data, and support daily operations as part of a collaborative retail banking team in a community-focused environment.