Customer Experience Technician (WI, Madison)

Belmar Pharma Solutions; Madison (WI); On-site; USD 28,571 - 37,195; Full time

Benefits offered by this job

Health coverage

401k with 5% match

Paid time off

Holidays

Referral bonus $500

Prescription benefits

Job summary

Belmar Pharma Solutions is seeking a Customer Experience Technician to deliver superior service and support for patients while handling high-volume calls and data entry. This role emphasizes adherence to pharmacy rules and a strong customer-first approach.

The position requires Pharmacy Technician certification/registration, a high school diploma, and demonstrated communication, empathy, and teamwork. Retail pharmacy experience is a plus, with competitive pay and benefits offered.

Qualifications

• Current Pharmacy Technician certification or registration as required by the state of employment
• High School Diploma or equivalent
• Must exhibit excellent customer service skills and empathy
• Excellent communication skills, listening skills and attention to detail
• Ability to identify problems and recommend solutions
• Experience with Microsoft Office products, data entry, email, internet
• Good math skills are essential
• Enjoy working in a team environment
• Possess a strong work ethic
• Prior experience working in a retail pharmacy preferred

Responsibilities

• Demonstrate a working knowledge of all pharmacy rules and regulations
• Interpret faxes, escripts, verbal, and written prescription orders
• Input all information into the company's dispensing software
• Charge credit cards for orders
• Answer patient/customer phone calls and provide excellent customer service
• Process refill requests from patients and provider’ offices
• Call patients about new prescriptions
• Call providers for refill requests
• Maintain compliance with the Company’s patient confidentiality requirements
• Follow all policies and procedures set forth by Company
• Perform other duties as assigned

Skills

Customer service

Empathy

Communication

Attention to detail

Teamwork

Problem solving

Math skills

Listening skills

Education

Pharmacy Technician certification/registration

High School Diploma

Tools

Microsoft Office

Data entry

Job description

Since 1985, Belmar Pharma Solutions has been the compounding pharmacy of choice for healthcare providers who refuse to compromise on quality, consistency, and clinical support. We have been leaders in Women’s Health since our inception and continue to offer unsurpassed educational resources for women’s and men’s hormones, along with a dedicated Women’s Health team.

At Belmar, our benefits reflect our commitment to wellness, respect, and accountability. We offer comprehensive health coverage, a 401(k) with 5% match with no vesting period, paid time off and holidays, $500 referral bonuses, and access to free or reduced-cost prescriptions—because supporting our team enables us to deliver unmatched care.

The Customer Experience Technician is responsible for providing superior customer experience to customers and a supportive environment for the best patient care. In addition, the CX Technician will be responsible for handling high volume phone calls and data order entry. Your dedication to understanding and meeting customer needs will be essential in upholding our company's commitment to excellence.

Responsibilities

• Demonstrate a working knowledge of all pharmacy rules and regulations
• Interpret faxes, escripts, verbal, and written prescription orders
• Input all information into the company's dispensing software
• Charge credit cards for orders
• Answer patient/customer phone calls and provide excellent customer service
• Process refill requests from patients and provider’ offices
• Call patients about new prescriptions
• Call providers for refill requests
• Maintain compliance with the Company’s patient confidentiality requirements
• Follow all policies and procedures set forth by Company
• Perform other duties as assigned

Qualifications

• Current Pharmacy Technician certification or registration as required by the state of employment
• High School Diploma or equivalent
• Must exhibit excellent customer service skills and empathy
• Excellent communication skills, listening skills and attention to detail
• Ability to identify problems and recommend solutions
• Experience with Microsoft Office products, data entry, email, internet
• Good math skills are essential
• Enjoy working in a team environment
• Possess a strong work ethic
• Prior experience working in a retail pharmacy preferred

Pay Range

$20.74 - $27