Customer Experience Team Member

Purple Communications, Inc; Austin (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading communication services provider in Austin is seeking a Customer Experience Team Member to assist customers with inquiries and resolve issues. The role requires excellent phone and communication skills, cultural awareness of the deaf community, and the ability to work well in a team. This full-time position is ideal for entry-level candidates. Join us in breaking down communication barriers while providing exceptional service.

Qualifications

• VRS customer service and/or product knowledge are helpful.
• Excellent phone skills.
• Ability to solve customers’ problems.
• Strong English writing skills; excellent communicator.
• Cultural awareness of the deaf community and American Sign Language (ASL).
• Team player.

Responsibilities

• Attract potential customers by answering product and service questions.
• Open customer accounts by recording account information.
• Maintain customer records by updating account information.
• Resolve product or service problems by clarifying the customer’s complaint.
• Recommend potential products or services to management.
• Prepare product or service reports by collecting customer information.
• Contribute to team effort by accomplishing related results as needed.

Skills

Excellent phone skills

Ability to solve customers’ problems

Strong English writing skills

Cultural awareness of the deaf community

Team player

Job description

Customer Experience Team Member at Purple Communications, Inc

Purple Communications is one of the nation’s most extensive communication services for the deaf and hard of hearing communities. As a leading provider of onsite interpreting services, video relay service and video remote interpreting, the Company delivers a wide array of options designed to meet the unique communication needs of its customers.

Our vision is to provide high‑quality services with innovative products that break down communication barriers for our customers. We believe communication access is a right worthy of utmost respect and because every conversation matters.

Responsibilities

• Attract potential customers by answering product and service questions.
• Open customer accounts by recording account information.
• Maintain customer records by updating account information.
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Prepare product or service reports by collecting and analyzing customer information.
• Contribute to team effort by accomplishing related results as needed.

Qualifications

• VRS customer service and/or product knowledge are helpful.
• Excellent phone skills.
• Ability to solve customers’ problems.
• Strong English writing skills; excellent communicator.
• Cultural awareness of the deaf community and American Sign Language (ASL).
• Team player.

Work environment

• Sitting, standing and walking (95‑100%)
• Keyboarding (40‑60%)
• Viewing computer monitor, videophone, and cell phone (40‑60%)
• Lifting computers and other equipment.
• Position may require some travel.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees for this job. Employees are expected to follow their supervisor’s instructions and to perform the tasks requested by their supervisors.

Purple Communications is an Equal Opportunity Employer. Principals Only

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Other

Industries

• Telecommunications