Key Holder: Guest Experience Leader

Anthropologie; Los Gatos (CA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

Medical/dental/vision benefits

Paid time off

Job summary

Anthropologie in Los Gatos, CA is seeking a Key Holder to support store leadership in delivering an outstanding customer experience, driving sales, and managing daily operations. This role emphasizes teamwork, brand standards, and a proactive approach to store performance.

The position requires flexibility for evenings, weekends, and holidays, with a focus on mentorship, training, and collaboration across departments to maintain an inviting and organized shopping environment.

Qualifications

• Anthro brand fan
• Leadership experience
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the organization

Responsibilities

• Customer Experience: Collaborates with the leadership team in cultivating an environment of genuine customer connection where all customers feel welcome, heard and valued
• Customer Experience: Takes initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goals
• Customer Experience: Utilizes technology to deliver a seamless, omni-channel shopping experience through execution of all omni services
• Leadership + Team Management: Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones
• Leadership + Team Management: Acts as an elevated team member, exercises decision-making skills to support problem solving and enhances each customer’s experience
• Leadership + Team Management: Supports the training of the associate team, including new hire onboarding
• Visual + Business Operations: Supports daily operating processes such as opening and closingprocedures, maintaining store standards, restocking product, and helping with facilities or IT issues
• Visual + Business Operations: Collaborates with key partners to effectively facilitate shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns
• Visual + Business Operations: Assists store leadership in maintaining standards and cleanliness by supporting daily tasks; stays current on monthly visual messaging and concept updates within the store
• Communication + Relationships: Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
• Communication + Relationships: Checks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedback
• Communication + Relationships: Provides insights related to the customer and employee experience and communicates feedback to Store Manager
• Communication + Relationships: Contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities

Job description

Anthropologie in Los Gatos, CA is seeking a Key Holder to support store leadership in delivering an outstanding customer experience, driving sales, and managing daily operations. This role emphasizes teamwork, brand standards, and a proactive approach to store performance.

The position requires flexibility for evenings, weekends, and holidays, with a focus on mentorship, training, and collaboration across departments to maintain an inviting and organized shopping environment.