Customer Experience Team Lead - Flexible Schedule

The TJX Companies, Inc.; Rossford (OH); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Health insurance

Job summary

The TJX Companies, Inc. is hiring at TJ Maxx Store in Rossford, OH. You will supervise front-of-store Associates, promote loyalty programs, and ensure a positive customer experience while maintaining store standards.

Role requires at least 1 year of retail experience and 6 months in a leadership role; strong communication, organization, and merchandising skills are essential. Flexible scheduling, including nights and weekends, is required.

Qualifications

• 1 year retail and 6 months of leadership experience
• Strong merchandising understanding
• Strong communication and organizational skills

Responsibilities

• Promote an excellent customer experience and lead front-of-store team
• Assign registers and coordinate breaks for Associates
• Address customer concerns promptly and maintain a clean, organized store
• Train and mentor Associates on front-end principles and loyalty programs
• Ensure adherence to labor laws, policies, and procedures
• Support store safety and shrink reduction initiatives

Skills

Customer service

Team leadership

Communication

Organizational skills

Training others

Job description

The TJX Companies, Inc. is hiring at TJ Maxx Store in Rossford, OH. You will supervise front-of-store Associates, promote loyalty programs, and ensure a positive customer experience while maintaining store standards.

Role requires at least 1 year of retail experience and 6 months in a leadership role; strong communication, organization, and merchandising skills are essential. Flexible scheduling, including nights and weekends, is required.