Customer Experience Team Lead

Meijer; Walker (MI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer, a family company, offers career and community opportunities centered on leadership and personal growth. This role plans, directs, and coaches store teams across departments with a focus on service, sales, and safe operations.

You will staff, mentor, and develop team members, drive customer satisfaction, and meet financial goals while maintaining store standards and a positive image. The Meijer Rewards package includes weekly pay, scheduling flexibility, parental leave, education

Qualifications

• High school diploma or its equivalent required.
• 2-3 years of related retail experience.
• One year of management experience.
• Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.
• Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction.
• Demonstrated ability to resolve conflict and by addressing root cause issues.
• Demonstrated ability to manage multiple tasks.
• Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions. Demonstrated ability to teach suggestive selling.
• Demonstrated ability to lead an organization that practices working safely at all times
• Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders.
• Successful completion of all required certifications.

Responsibilities

• Plans, directs and supervises team members in the day to day operations within various departments of the store.
• Mentors and coaches the team to meet customer service and sales goals while maintaining Meijer standards.
• Staffing, selection and hiring to achieve staffing needs.
• Document and apply disciplinary actions; make recommendations concerning discharge.
• Responsible for P&L, achieving sales and maintaining shrink for the department.
• Models exceptional, fast and friendly customer service.
• Spends majority of time within the store communicating with customers and team members to ensure exceptional service is delivered.
• Promotes a safe work environment and reliable attendance.

Skills

Staffing & Hiring

Retail Management

Customer Service

Conflict Resolution

Financial Analysis

Suggestive Selling

Team Mentoring

Communication

Safety Leadership

Multi-tasking

Education

High School Diploma

Job description

Meijer, a family company, offers career and community opportunities centered on leadership and personal growth. This role plans, directs, and coaches store teams across departments with a focus on service, sales, and safe operations.

You will staff, mentor, and develop team members, drive customer satisfaction, and meet financial goals while maintaining store standards and a positive image. The Meijer Rewards package includes weekly pay, scheduling flexibility, parental leave, education