Customer Experience Team Lead

Whole Foods Market IP. L.P.; Ashburn (VA); On-site; USD 34,000 - 59,000; Full time

Job summary

Whole Foods Market IP. L.P. seeks a store leadership professional to guide teams and operations, ensuring outstanding customer service.

You will set expectations, hire and develop staff in partnership with Store Leadership, and maintain safety and regulatory compliance while driving a high-performance, customer-focused culture. The role emphasizes vendor relationship management, clear communication, and ongoing evaluation to sustain top-tier retail execution and exceptional morale across the

Qualifications

• 24+ months retail experience including 12+ months of team leadership experience.
• Must be able to lift 50 pounds.
• Ability to work a flexible schedule including nights, weekends, and holidays as needed.
• Ability to work in a wet and cold environment.

Responsibilities

• Holds ATLs, supervisors and Team Members accountable for delivering outstanding customer service.
• Defines and develops clear expectations to achieve the highest standards of retail execution and minimizes turnover.
• Makes hiring and separation decisions in partnership with Store Leadership.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Maintains Team Member safety and security standards.
• Establishes and maintains collaborative and productive relationships with departmental and store leadership.
• Communicates objectives and relevant information clearly to Team Members.
• Establishes and maintains positive and productive vendor relationships.
• Ensures compliance with relevant regulatory rules and standards.
• Sustains exceptional level of knowledge / awareness of relevant competitors and industry trends.
• Sets and achieves the highest standards of retail execution.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
• Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.
• Provides timely, thorough, and thoughtful performance evaluations.
• Consistently communicates and models WFM vision and goals.

Job description

Whole Foods Market IP. L.P. seeks a store leadership professional to guide teams and operations, ensuring outstanding customer service.

You will set expectations, hire and develop staff in partnership with Store Leadership, and maintain safety and regulatory compliance while driving a high-performance, customer-focused culture. The role emphasizes vendor relationship management, clear communication, and ongoing evaluation to sustain top-tier retail execution and exceptional morale across the