Customer Experience Support, Weekends

J.B. Hunt Transport Services, Inc.; Lowell (AR); Hybrid; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Paid time off

Paid parental leave

Six paid holidays annually

Job summary

J.B. Hunt Transport Services, Inc. is looking for a Customer Experience Support representative in Lowell, Arkansas. This role involves performing detailed clerical tasks, assisting teams with scheduling, and handling customer inquiries efficiently.

The ideal candidate should possess a high school diploma or GED and have strong communication skills. Benefits include medical coverage, a 401(k) plan, and paid parental leave among other perks.

Qualifications

• Minimum qualification is a High School Diploma or GED with less than 1 year of experience.
• Proven ability to communicate effectively.
• Capable of multitasking and prioritizing tasks efficiently.

Responsibilities

• Book loads and enter orders from customers.
• Schedule pick-ups and deliveries, assist internal customers with load issues.
• Monitor freight in transit and manage customer appointments.

Skills

Effective communication

Multitasking ability

Prioritization skills

Quick learning

Keyboarding and typing

Customer service orientation

High accuracy in information processing

Education

High School Diploma/GED

Job description

Job Summary

Job Summary: Under direct supervision, this position is responsible for performing highly detailed clerical tasks and general clerical support to various teams.

Key Responsibilities

• Book loads and enter orders tendered from customers.
• Schedule pick-up and delivery, trace and obtain load updates, and assist internal customers with problems on loads.
• Monitor freight in transit and customer location requests for appointments.
• Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.), and compile and arrange data.

Qualifications

Minimum Qualification: High School Diploma/GED with less than 1 year of working experience.

• Ability to communicate effectively.
• Ability to multitask.
• Ability to prioritize.
• Ability to quickly learn new systems.
• Keyboarding and typing.
• Ability to meet or exceed customer needs and expectations and provide excellent service.
• Ability to process information with high levels of accuracy.

Schedule

• Friday & Monday 7AM to 5PM; Saturday & Sunday 7AM to 7PM.

Compensation

Starting pay will be within a range based on skills, education, experience, geography, and other qualifications. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with applicable bonus and incentive plans.

Benefits

The Company offers medical, dental, vision benefits, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), two weeks of paid parental leave, and six paid holidays annually.

Education

High School (Required), GED (Required)

Work Experience

Transportation/Logistics, Clerical/Administrative, Customer Service/Account Manager

Job Opening ID

00630847 Customer Experience Support, Weekends (Open)

Equal Employment Opportunity

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.