Customer Experience Support

J.B. Hunt Transport Services, Inc.; Lowell (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

J.B. Hunt Transport Services, Inc. is seeking a Customer Experience Support to perform detailed clerical tasks and provide support to multiple teams.

You will book loads, enter orders, schedule pickups, and monitor freight in transit while responding to customer inquiries with accuracy and care. The role requires a High School Diploma or GED with less than 1 year of experience and emphasizes effective communication, multitasking, prioritization, and fast learning of new systems.

Qualifications

• High School Diploma or GED with less than 1 year of experience.
• Ability to communicate effectively and multi‑task.
• Prioritization and quick learning of new systems.
• Strong keyboarding and typing skills.
• Commitment to meeting customer needs with accuracy.

Responsibilities

• Book loads and enter customer tendered orders.
• Schedule pick‑ups and deliveries and track loads.
• Monitor freight in transit and respond to customer location requests.
• Perform general administrative duties and maintain records.

Skills

Effective communication

Multitasking

Prioritization

Learn new systems

Typing

Customer service

Accuracy

Education

GED

High School Diploma

Job description

Job Title: Customer Experience Support

Department: Administration, Facilities & Secretarial

Country: United States of America

State/Province: Arkansas

City: Lowell

Full/Part Time: Full time

Job Summary: Under direct supervision, this position is responsible for performing highly detailed clerical tasks and general clerical support to various teams

Key Responsibilities

• Book loads and enter orders tendered from customers.
• Schedule pick-up and delivery, trace and obtain load updates, and assist internal customers with problems on loads.
• Monitor freight in transit and customer location requests for appointments.
• Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data.

Qualifications

Minimum Qualifications

High School Diploma/GED with less than 1 year of working experience

Preferred Qualifications

• Ability to communicate effectively
• Ability to multitask
• Ability to prioritizeAbility to quickly learn new systems
• Keyboarding and typing
• Ability to meet or exceed customer needs and expectations and provide excellent service
• Ability to process information with high levels of accuracy

This position is not eligible for employment-based sponsorship.

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits

The Company offers the following benefits for full‑time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short‑term and long‑term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education

GED (Required), High School (Required)

Work Experience

Clerical/Administrative, Customer Service/Account Manager, Transportation/Logistics

Job Opening ID: 00631918 Customer Experience Support (Open)

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.