Shipment Support & Logistics Liaison

UFP Industries, Inc; Tampa (FL); On-site; USD 42,000 - 58,000; Full time

Job summary

UFP Industries, Inc. is seeking a Transportation Customer Service Representative to manage client interactions, track shipments, and resolve issues to help ensure on-time delivery.

You will be the primary contact for customers and coordinate with internal teams and external partners. Responsibilities include updating customers on load status, communicating with load planning to align on needs, and maintaining accurate records in DPS/TMS systems.

Qualifications

• 1–3 years in transportation, logistics, or customer service
• Familiarity with load tracking and TMS systems preferred
• Proficiency in Microsoft Office

Responsibilities

• Manage customer interactions and track load progress
• Notify customers on load status and delivery times
• Coordinate with planners and partners to resolve issues
• Maintain accurate system updates and SOPs

Skills

Customer service experience

Communication

Microsoft Office

Education

High school diploma or equivalent

Tools

load tracking systems

Transportation management systems (TMS)

Job description

UFP Industries, Inc. is seeking a Transportation Customer Service Representative to manage client interactions, track shipments, and resolve issues to help ensure on-time delivery.

You will be the primary contact for customers and coordinate with internal teams and external partners. Responsibilities include updating customers on load status, communicating with load planning to align on needs, and maintaining accurate records in DPS/TMS systems.