Customer Experience & Support Specialist

Lincare; Ottawa (IL); On-site; USD 20,664 - 27,552; Full time

Job summary

A healthcare service provider in Illinois is seeking an employee to communicate with customers, answer questions, and resolve problems. Responsibilities include placing calls, assessing needs for additional services, and maintaining customer records. The role offers a pay rate of $15 to $20 per hour. Ideal candidates should be comfortable with customer service tasks and computer systems, ensuring compliance with physician directions while providing support to clients.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information such as address and telephone number in computerized records.

Job description

A healthcare service provider in Illinois is seeking an employee to communicate with customers, answer questions, and resolve problems. Responsibilities include placing calls, assessing needs for additional services, and maintaining customer records. The role offers a pay rate of $15 to $20 per hour. Ideal candidates should be comfortable with customer service tasks and computer systems, ensuring compliance with physician directions while providing support to clients.