Customer Experience & Support Specialist

Century Arms; North Palm Beach (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Century Arms in Florida seeks a customer service specialist to handle inbound and outbound calls, email and online support, and act as a liaison between end users, dealers, and our product lines. The role emphasizes accurate license processing, order management, and warranty assistance.

You will respond to inquiries, resolve issues, track shipments, and support multiple departments while contributing to efficiency and accuracy in a fast-paced environment.

Qualifications

• Strong organizational skills and ability to work independently.
• Ability to deal with customers via emails and high-volume phone calls.
• Proficiency with Microsoft Office Suite and internet navigation.
• Must be able to multi-task and prioritize workload.
• Excellent attention to detail.

Responsibilities

• Enters FFLs into the system and verifies licenses.
• Processes orders via web, email, phone, and mail.
• Provides updates on returns and warranty service.
• Answers phones and support desk tickets.
• Supports other departments as needed and participates in 5S practices.
• Looks up parts and inventory and creates replacement part orders.
• Diagnoses simple issues and helps solve customer problems.

Job description

Century Arms in Florida seeks a customer service specialist to handle inbound and outbound calls, email and online support, and act as a liaison between end users, dealers, and our product lines. The role emphasizes accurate license processing, order management, and warranty assistance.

You will respond to inquiries, resolve issues, track shipments, and support multiple departments while contributing to efficiency and accuracy in a fast-paced environment.