Customer Service Representative – Firearms Industry

B.U.L Imports; Miami (FL); On-site; USD 32,000 - 48,000; Full time

Job summary

B.U.L Imports, a firearms importer and distributor serving dealers and customers across the US, seeks a detail-oriented Customer Service Representative for on-site duties in Miami, FL.

You will handle customer and dealer inquiries, manage order status, coordinate service processes, and maintain accurate records while collaborating with warehouse, service, and sales teams to resolve issues promptly.

Qualifications

• Native-level or fluent English, written and spoken.
• Proficiency with Microsoft Office (Outlook, Excel, Word) and general computer skills.
• Basic knowledge of firearms (types, parts, terminology).
• Strong communication skills and a customer-first attitude.
• Organized, able to manage several cases at once.
• Must be 21+ and legally eligible to handle firearms (background check required).

Responsibilities

• Answer customer and dealer emails and phone calls promptly and professionally
• Handle product questions, order status, and general inquiries
• Coordinate gun service processes: warranty claims, repairs, returns (RMAs), and shipping
• Track service cases from intake to completion and keep customers updated
• Keep accurate records in our systems
• Work with the warehouse, service, and sales teams to solve issues

Skills

Customer service

Communication

Organization

Firearms knowledge

Tools

Microsoft Office

Job description

KLONIMUS | Miami FL 33127 | Full-time | [On-site]

About us

BUL Imports is an importer and distributor of firearms and accessories serving dealers and customers across the US. We're looking for a reliable, detail-oriented Customer Service Representative to support our customers and service operations.

What you'll do

• Answer customer and dealer emails and phone calls promptly and professionally
• Handle product questions, order status, and general inquiries
• Coordinate gun service processes: warranty claims, repairs, returns (RMAs), and shipping
• Track service cases from intake to completion and keep customers updated
• Keep accurate records in our systems
• Work with the warehouse, service, and sales teams to solve issues

What we're looking for

• Native-level or fully fluent English, written and spoken
• Proficiency with Microsoft Office (Outlook, Excel, Word) and general computer skills
• Basic knowledge of firearms (types, parts, terminology)
• Strong communication skills and a customer-first attitude
• Organized, able to manage several cases at once
• Must be 21+ and legally eligible to handle firearms (background check required)

Nice to have

• Experience in customer service, ideally in firearms, sporting goods, or retail
• Familiarity with FFL/ATF shipping and compliance basics