On-Site Firearms Customer Support Specialist - PTO & 401k

Ballistic Advantage LLC; Florida; On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Paid time off

15 paid holidays

Health, dental, and vision coverage

401(k) with 6% match

On-site in Apopka, FL

Job summary

Ballistic Advantage is hiring a customer service representative to answer questions from firearms dealers and customers by phone, email, helpdesk, and live chat. You’ll resolve issues on first contact when possible and coordinate with sales, production, and shipping to fulfill requests.

You will track recurring questions, share patterns with leadership, and help drive improvements in products, processes, and communication. On-site in Apopka, FL, with competitive hourly pay and benefits.

Qualifications

• 2+ years of direct customer service experience in firearms/technical fields.
• Extensive knowledge of the AR-15 platform.
• High-volume phone skills.
• Strong written and verbal communication.
• Comfort with data: tracking issues and patterns.
• Basic working knowledge of Microsoft Office.
• Experience with customer chat software.
• Ability to resolve conflict and multitask.
• Practical problem-solving approach.
• Dependable, friendly, and team-oriented.
• A plus: call center experience.

Responsibilities

• Greet customers and identify the reason for their call.
• Respond to inquiries about products, orders, shipping, returns, warranties, and terms of sale.
• Explain technical questions about products and policies clearly.
• Place orders and process refunds and exchanges.
• Collect payment information, addresses, and phone numbers.
• Troubleshoot product issues and resolve complaints.
• Work with internal teams to resolve order and product concerns.
• Log customer interactions and identify trends in questions, complaints, and feedback.
• Summarize findings and recommend improvements to products and processes.
• Support teammates and help keep the department unified.

Skills

Customer service

AR-15 knowledge

Phone skills

Written communication

Data tracking

MS Office

Chat software

Conflict resolution

Problem solving

Team player

Job description

Ballistic Advantage is hiring a customer service representative to answer questions from firearms dealers and customers by phone, email, helpdesk, and live chat. You’ll resolve issues on first contact when possible and coordinate with sales, production, and shipping to fulfill requests.

You will track recurring questions, share patterns with leadership, and help drive improvements in products, processes, and communication. On-site in Apopka, FL, with competitive hourly pay and benefits.