Customer Service Specialist

Limitless East Marketing; Cincinnati (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Career growth opportunities

Office administration experience

Team-oriented work environment

Job summary

Limitless East Marketing in Cincinnati, OH seeks a Customer Service Specialist to be the first contact for customers, delivering helpful, timely support and ensuring a positive experience with our brand.

You will handle inquiries via phone, email, and chat, resolve issues, and maintain accurate records while collaborating with other departments to improve customer satisfaction. This role offers competitive hourly pay and growth opportunities.

Qualifications

• Proven experience in a customer service role or similar position.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to handle stressful situations with patience and professionalism.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
• Provide accurate information about products and services to customers.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to address and resolve customer concerns.

Skills

Customer service experience

Verbal and written communication

Problem-solving

Stress management

CRM software familiarity

Tools

CRM software

Job description

At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand.

Description

Job Description

We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support to ensure a positive experience with our company. You will handle inquiries, resolve issues, and assist customers in a professional and timely manner.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.


• Resolve customer complaints and issues efficiently, ensuring customer satisfaction.


• Provide accurate information about products and services to customers.


• Maintain detailed records of customer interactions and transactions.


• Collaborate with other departments to address and resolve customer concerns.

Qualifications

Requirements

• Proven experience in a customer service role or similar position.


• Excellent verbal and written communication skills.


• Strong problem-solving and conflict resolution abilities.


• Ability to handle stressful situations with patience and professionalism.


• Familiarity with customer service software and databases.

Benefits

Additional Information

• Competitive hourly pay based on experience.


• Opportunities for career growth and advancement.


• Hands-on experience in office administration and operations.


• Supportive and team-oriented work environment.