Customer Experience Support

J.B. Hunt Transport Services, Inc.; Lowell (AR); Hybrid; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

401(k) retirement plan

Life insurance

Disability coverage

Paid time off

Job summary

J.B. Hunt Transport Services, Inc. in Lowell, AR is seeking an entry-level Customer Experience Support role. Under direct supervision, you will perform highly detailed clerical tasks and provide general support to various teams, handling loads, orders, and documentation.

This full-time position offers a benefits package and opportunities to learn freight operations while developing accuracy, communication, and multitasking skills in a fast-paced logistics environment.

Qualifications

• High School Diploma or GED with less than 1 year of working experience.
• Customer service and administrative skills are preferred.
• Ability to learn new systems quickly.
• Strong keyboarding and typing skills.
• Attention to detail and accuracy.

Responsibilities

• Book loads and enter customer orders; schedule pick-up and delivery.
• Trace loads, obtain updates, and assist internal customers with issues.

Skills

Communication

Multitasking

Prioritization

Typing

Customer service

Attention to detail

Education

High School Diploma

GED

Job description

Job Summary

Under direct supervision, this position is responsible for performing highly detailed clerical tasks and general clerical support to various teams

Job Description

Key Responsibilities

• Book loads and enter orders tendered from customers. Schedule pick-up and delivery, trace and obtain load updates, and assist internal customers with problems on loads. Monitor freight in transit and customer location requests for appointments
• Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data

Qualifications

Minimum Qualification

High School Diploma/GED with less than 1 year of working experience

Preferred Qualification

• Ability to communicate effectively
• Ability to multitask
• Ability to prioritizeAbility to quickly learn new systems
• Keyboarding and typing
• Ability to meet or exceed customer needs and expectations and provide excellent service
• Ability to process information with high levels of accuracy

This position is not eligible for employment-based sponsorship.

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time:

• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short-term and long-term disability coverage
• paid time off commensurate with tenure (includes vacation and sick time)
• two weeks of paid parental leave
• and six paid holidays annually

Education

High School (Required), GED (Required)

Work Experience

Transportation/Logistics, Clerical/Administrative, Customer Service/Account Manager

Job Opening ID

00640669 Customer Experience Support (Open)

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

About Us

Better benefits, clear career paths and a people-first culture, because we are Driven for You.

Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.

Why J.B. Hunt?

J.B. Hunt is a leading transportation and logistics company for one simple reason – our people. The career possibilities and benefits of working at J.B. Hunt are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.

What are we looking for?

J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our team. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level.