Customer Experience Supervisor | Flexible Hours & Growth

Floor & Decor; Sarasota (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k)

Bonus opportunities

Job summary

Floor & Decor in Sarasota, Florida is hiring a Connected Customer Supervisor. In this highly interactive role, you will manage a team of customer service associates, ensuring exceptional service delivery while maintaining inventory accuracy. Applicants should have at least 1 year of supervisory experience in customer service or 4 years in customer service, along with strong communication skills and attention to detail. This position also offers 401(k) and bonus opportunities.

Qualifications

• Minimum of 1 year of customer service/cashier supervisory experience or 4 years of customer service experience.
• Minimum of 2 years of computer experience in a work environment.

Responsibilities

• Direct all Customer Service Associates and Connected Customer Specialists related to front-end and inventory accuracy.
• Ensure compliance with all customer service–related standard operating procedures.
• Audit reports including inventory control and return of sale.
• Serve as point of contact for e-commerce team members regarding inventory availability in store.

Skills

Team building

Customer service

Detail oriented

Excellent communication skills

Education

High school diploma and/or GED

Tools

Inventory tracking system

Tags-On-Demand (TOD)

Job description

Floor & Decor in Sarasota, Florida is hiring a Connected Customer Supervisor. In this highly interactive role, you will manage a team of customer service associates, ensuring exceptional service delivery while maintaining inventory accuracy. Applicants should have at least 1 year of supervisory experience in customer service or 4 years in customer service, along with strong communication skills and attention to detail. This position also offers 401(k) and bonus opportunities.