Customer Experience Leader – Front End & Inventory

Floor & Decor; Denver (CO); On-site; USD 27,207 - 42,636; Full time

Benefits offered by this job

401k with company match

Bonus opportunities

Employee Stock Purchase Plan

Medical, Dental, Vision, Life insurance

Paid vacation and sick time

Paid Volunteer Time Off

Job summary

Floor & Decor is hiring a Connected Customer Supervisor in Denver, Colorado. This position entails managing customer service associates and overseeing various processes such as cashiering, inventory management, and e-commerce support. Ideal candidates will have supervisory experience in a customer service environment, be detail-oriented, and possess strong communication skills. Benefits include 401k matching, insurance plans, and flexible hours. Join an inclusive culture committed to growth and excellence.

Qualifications

• Minimum of (1) year of customer service/cashier supervisory experience or 4 years of customer service experience.
• Minimum of (2) years of computer experience in a work environment.

Responsibilities

• Direct all Customer Service Associates related to the front end and inventory accuracy.
• Lead inventory management and accuracy throughout the store.
• Process customer refunds and exchanges according to established guidelines.
• Assist customers with product selection and answer product related questions.

Skills

Team building

Customer service

Detail orientation

Communication skills

Education

High school diploma and/or GED

Tools

Computer proficiency

Job description

Floor & Decor is hiring a Connected Customer Supervisor in Denver, Colorado. This position entails managing customer service associates and overseeing various processes such as cashiering, inventory management, and e-commerce support. Ideal candidates will have supervisory experience in a customer service environment, be detail-oriented, and possess strong communication skills. Benefits include 401k matching, insurance plans, and flexible hours. Join an inclusive culture committed to growth and excellence.