Customer Experience Supervisor | Flexible Hours & Growth

Floor & Decor; Grapevine (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k)

Bonus opportunities

Job summary

Floor & Decor is seeking a Connected Customer Supervisor in Grapevine, Texas, responsible for managing a team of customer service associates. This role includes oversight of cashiering, returns, and inventory management, ensuring a smooth customer experience. Candidates should have at least 1 year of supervisory experience in customer service or 4 years in a related field, along with strong organizational and communication skills. Employees may enjoy benefits such as a 401(k) and bonus opportunities depending on eligibility.

Qualifications

• Minimum of 1 year of customer service/cashier supervisory experience or 4 years of customer service experience.
• Minimum of 2 years of computer experience in a work environment.

Responsibilities

• Direct Customer Service Associates and Connected Customer Specialists on front-end and inventory accuracy.
• Ensure compliance with customer service-related standard operating procedures.
• Lead inventory management and accuracy throughout the store.
• Process customer refunds and exchanges according to established guidelines.
• Assist customers with product selection and answer product-related questions.

Skills

Team building

Customer service excellence

Attention to detail

Effective communication skills

Education

High school diploma or GED

Job description

Floor & Decor is seeking a Connected Customer Supervisor in Grapevine, Texas, responsible for managing a team of customer service associates. This role includes oversight of cashiering, returns, and inventory management, ensuring a smooth customer experience. Candidates should have at least 1 year of supervisory experience in customer service or 4 years in a related field, along with strong organizational and communication skills. Employees may enjoy benefits such as a 401(k) and bonus opportunities depending on eligibility.