Customer Experience Supervisor - 4-Day Week Eligible

Wawa, Inc.; Mason (OH); On-site; USD 28,929 - 38,572; Full time

Benefits offered by this job

Medical benefits

401(k) matching

Education assistance

Store discounts

Paid time off

Job summary

Wawa, Inc. in Mason, OH is seeking a Customer Service Supervisor to lead front-line teams and partner with store leaders to deliver outstanding service, boost sales, and keep the store safe, organized and fully stocked.

You will train Associates, drive on‑shift performance, and ensure programs and policies are followed. The role requires a High School Diploma or GED, weekend/holiday flexibility, and strong customer service and communication skills.

Qualifications

• High School Diploma or GED equivalent is required.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience in retail or food service is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership to achieve store goals in sales, expenses, retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor checks‑ins, and store safety.
• Maintain accurate inventory by performing cycle counts and smart ordering.

Skills

Customer service

Supervisory experience

Communication skills

Reliability

Shift flexibility

Education

High School Diploma or GED

Tools

POS systems

Job description

Wawa, Inc. in Mason, OH is seeking a Customer Service Supervisor to lead front-line teams and partner with store leaders to deliver outstanding service, boost sales, and keep the store safe, organized and fully stocked.

You will train Associates, drive on‑shift performance, and ensure programs and policies are followed. The role requires a High School Diploma or GED, weekend/holiday flexibility, and strong customer service and communication skills.