Customer Experience Supervisor

Joseph T. Ryerson & Son, Inc; Norcross (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Joseph T. Ryerson & Son, Inc is seeking a Customer Experience Supervisor in Norcross, GA. You will plan, assign, and direct work for customer experience representatives to ensure top-tier service and sales results.

The role emphasizes coaching, mentorship, and team development, with a focus on driving sales and margins in line with corporate strategies. Strong communication and leadership skills are essential to succeed in a dynamic metals industry environment.

Qualifications

• Bachelors Degree preferred.
• 3-5 years of progressive sales experience in the metals industry preferred.
• Exceptional communication and interpersonal skills.
• Demonstrated leadership abilities with ownership of performance management responsibilities.
• Knowledge of metals prices, inventory and quality.
• MS Office (Word, Excel, Outlook) proficiency.

Responsibilities

• Provide coaching, sales mentorship and training for team members.
• Foster a cohesive culture with open, frequent communication.
• Lead the hiring process for new team members as necessary.
• Appraise performance in all sales functional areas.
• Drive sales and margin growth aligned with corporate/regional strategies.
• Perform other duties as assigned or as needed.

Skills

Communication skills

Leadership abilities

Sales experience

MS Office

SAP

Salesforce

Education

Bachelor’s degree

Tools

SAP

Salesforce

Job description

Summary

Welcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best-in-class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality-focused, environment, ideal for advancing your career and making your mark in the metals industry.

As a Customer Experience Supervisor at Ryerson, you will be responsible for planning, assigning, and directing work for customer experience representatives.

Roles and Responsibilities

• Provide all coaching, sales mentorship and training for team members
• Provide a cohesive and collaborative culture promoting open, frequent communication
• Drive hiring process for new team members as necessary
• Appraising performance in all sales functional areas
• Drive sales and margin growth that align with corporate/regional strategies
• All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice

Requirements

• Bachelors Degree preferred
• 3-5 years of progressive levels of sales experience in the metals industry preferred
• Exceptional communication and interpersonal skills
• Demonstrated leadership abilities to include ownership of performance management responsibilitiesli>Knowledge of metals prices, inventory and quality
• MS Office (Word, Excel, Outlook) proficiency
• Expertise with SAP, Sales Force

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex (including gender identity, sexual orientation or preference, and pregnancy), age, national origin, religion, disability or genetic information, marital status, status as a veteran, or any other federal, state or local protected class or artificial barrier.