Customer Experience Manager

Joseph T. Ryerson & Son, Inc; Little Rock (AR); On-site; USD 90,000 - 120,000; Full time

Job summary

Ryerson in Little Rock, AR, is seeking a Customer Experience Manager to lead the customer experience team, strengthen regional sales operations, and drive process efficiency.

You will analyze market trends, support strategic planning with senior leadership, mentor staff, and ensure exceptional service for both new and existing customers, contributing to sustainable growth.

Qualifications

• Bachelor's degree in Sales, Marketing, Manufacturing or Engineering.
• 5–7 years of progressive levels of Sales Experience preferred.
• Knowledge of ERP systems is critical; SAP is a plus.
• Strong Excel and MS Office skills.

Responsibilities

• Lead and develop the customer experience team.
• Strengthen regional sales operations and processes.
• Analyze market trends and support strategic planning.
• Collaborate with senior leadership to drive revenue.
• Ensure exceptional service to new and existing customers.
• Support pricing, proposals, and major quotations.

Skills

Customer experience

Sales analysis

ERP systems

SAP

Excel

Communication

Contract management

Education

Bachelor's degree in Sales, Marketing, Manufacturing or Engineering

Tools

SAP

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Welcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best-in‑class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality‑focused, environment, ideal for advancing your career and making your mark in the metals industry.

Join our team as a Customer Experience Manager , where you will play a key role in strengthening regional sales operations and enhancing overall process efficiency. In this position, you will guide and develop the customer experience team, analyze market trends, support strategic business planning, and collaborate with senior leadership to drive revenue and profitability. This role offers the opportunity to make a meaningful contribution to our growth while ensuring exceptional service to both new and existing customers.

Roles and Responsibilities

• Management and development of customer experience team, including hiring, training, goal setting and performance reviews
• Maximizes Sales, Gross Margin Dollars, Gross Margin Percentage, Net Profit and Return on Average Capital Employed
• Communicates with General Manager on sales trends, developments in the marketplace, competition, and business opportunities
• Cultivates business plans, marketing and sales programs and budgets based on developments in the marketplace, sales trends, competition, and business opportunities
• Ensures implementation of corporate marketing strategies, plans and programs as related to the branch are being met or exceeded
• Assists Sales Representatives in developing new business and maintains close contact with current customer base
• Makes recommendations to the General Manager regarding disposition of all discretionary claims.
• Price book management and assists in major quotations
• All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice

Requirements

• Bachelor's degree in Sales, Marketing Manufacturing or Engineering required
• 5-7 years of progressive levels of Sales Experience preferred (Inside/Outside Sales)
• Knowledge of ERP systems is critical, SAP is a plus
• Working knowledge of managing large contracts
• Highly proficient in Microsoft Excel
• Excellent professional written, verbal and interpersonal communication skills required
• Proficiency within Microsoft applications (Outlook, Excel, Word) required
• Ability to multi‑task and prioritize in a rapidly changing environment

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex (including gender identity, sexual orientation or preference, and pregnancy), age, national origin, religion, disability or genetic information, marital status, status as a veteran, or any other federal, state or local protected class or artificial barrier.

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