Customer Experience Manager

Ryerson; Little Rock (AR); On-site; USD 85,000 - 125,000; Full time

Job summary

Ryerson in Little Rock seeks a Customer Experience Manager to lead the regional customer experience team, analyze market trends, and support strategic planning. You will drive revenue and profitability by guiding the team and collaborating with senior leadership to ensure exceptional service for new and existing clients.

The role focuses on strengthening sales operations, managing large contracts, and aligning marketing programs with marketplace opportunities to deliver robust branch performance.

Qualifications

• Bachelor’s degree in Sales, Marketing Manufacturing or Engineering required.
• 5-7 years of progressive levels of Sales Experience preferred (Inside/Outside Sales).
• Previous management experience.
• Knowledge of ERP systems is critical; SAP is a plus.
• Highly proficient in Microsoft Excel.
• Excellent professional written, verbal and interpersonal communication skills required.
• Proficiency within Microsoft applications (Outlook, Excel, Word) required.
• Ability to multi-task and prioritize in a rapidly changing environment.

Responsibilities

• Management and development of customer experience team, including hiring, training, goal setting and performance reviews
• Maximizes Sales, Gross Margin Dollars, Gross Margin Percentage, Net Profit and Return on Average Capital Employed
• Communicates with General Manager on sales trends, developments in the marketplace, competition, and business opportunities
• Cultivates business plans, marketing and sales programs and budgets based on developments in the marketplace, sales trends, competition, and business opportunities
• Ensures implementation of corporate marketing strategies, plans and programs as related to the branch are being met or exceeded
• Assists Sales Representatives in developing new business and maintains close contact with current customer base
• Makes recommendations to the General Manager regarding disposition of all discretionary claims.
• Price book management and assists in major quotations
• All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice

Skills

Communication skills

Multi-tasking

Prioritization

Education

Bachelor’s degree in Sales, Marketing Manufacturing or Engineering

Tools

SAP

Microsoft Excel

Outlook

Word

Job description

Summary

Welcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best-in-class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality-focused, environment, ideal for advancing your career and making your mark in the metals industry.

Join our team as a Customer Experience Manager, where you will play a key role in strengthening regional sales operations and enhancing overall process efficiency. In this position, you will guide and develop the customer experience team, analyze market trends, support strategic business planning, and collaborate with senior leadership to drive revenue and profitability. This role offers the opportunity to make a meaningful contribution to our growth while ensuring exceptional service to both new and existing customers.

Roles And Responsibilities

• Management and development of customer experience team, including hiring, training, goal setting and performance reviews
• Maximizes Sales, Gross Margin Dollars, Gross Margin Percentage, Net Profit and Return on Average Capital Employed
• Communicates with General Manager on sales trends, developments in the marketplace, competition, and business opportunities
• Cultivates business plans, marketing and sales programs and budgets based on developments in the marketplace, sales trends, competition, and business opportunities
• Ensures implementation of corporate marketing strategies, plans and programs as related to the branch are being met or exceeded
• Assists Sales Representatives in developing new business and maintains close contact with current customer base
• Makes recommendations to the General Manager regarding disposition of all discretionary claims.
• Price book management and assists in major quotations
• All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice

Requirements

• Bachelor’s degree in Sales, Marketing Manufacturing or Engineering required
• 5-7 years of progressive levels of Sales Experience preferred (Inside/Outside Sales)
• Previous management experience
• Knowledge of ERP systems is critical, SAP is a plus
• Working knowledge of managing large contracts
• Highly proficient in Microsoft Excel
• Excellent professional written, verbal and interpersonal communication skills required
• Proficiency within Microsoft applications (Outlook, Excel, Word) required
• Ability to multi-task and prioritize in a rapidly changing environment

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex (including gender identity, sexual orientation or preference, and pregnancy), age, national origin, religion, disability or genetic information, marital status, status as a veteran, or any other federal, state or local protected class or artificial barrier.