Customer Experience Strategist

Soligent; Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Job summary

Soligent, the leading pure-play solar distributor in the US, seeks a Customer Experience Partner to lead customer experience initiatives and drive loyalty through quoting activity and cross-functional collaboration. You will ensure exceptional service from first contact to post-sales support.

The ideal candidate has a track record in CX management, strong journey mapping skills, and a data-driven mindset. Join a fast-paced, mission-driven team focused on transforming energy choices.

Qualifications

• Proven track record in customer experience management or related field.
• Strong understanding of customer journey mapping and service design.
• Excellent communication and cross-functional collaboration skills.
• Ability to manage multiple projects in a fast-paced environment.
• Data-driven mindset with ability to translate feedback into insights.

Responsibilities

• Develop and implement customer experience strategies aligned with Soligent’s mission.
• Engage in quoting activities to support the sales team with timely proposals.
• Collaborate with sales, product, and operations to ensure a seamless journey.
• Drive continuous improvements to enhance the customer’s journey.
• Execute retention programs to increase loyalty and reduce churn.
• Advocate for the customer across the organization to foster a CX culture.

Skills

Customer experience management

Customer service

Journey mapping

Cross-functional collaboration

Data-driven decision making

CRM systems

Quoting platforms

Education

Bachelor's degree in business or related field

Tools

CRM systems

Quoting platforms

Job description

Soligent, the leading pure-play solar distributor in the US, seeks a Customer Experience Partner to lead customer experience initiatives and drive loyalty through quoting activity and cross-functional collaboration. You will ensure exceptional service from first contact to post-sales support.

The ideal candidate has a track record in CX management, strong journey mapping skills, and a data-driven mindset. Join a fast-paced, mission-driven team focused on transforming energy choices.