Customer Experience Sherpa for Home Electrification

Venture Home Solar, LLC; Stamford, Northern (CT, KY); Hybride; USD 33 000 - 37 000; Plein temps

Résumé du poste

Venture Home Solar, LLC seeks a Customer Experience Specialist to be the heartbeat of our Stamford, CT office. You’ll guide homeowners from signup to live system, ensuring a smooth, transparent journey and a human touch that builds trust.

You’ll translate solar concepts into simple wins, manage inquiries by phone, email, and chat, and collaborate with field and ops teams to remove roadblocks. Experience in customer success or solar operations is a bonus.

Qualifications

• Experience in customer success, hospitality, or solar operations is a major plus.
• Strong interpersonal skills and the ability to juggle multiple priorities without losing your cool.
• CRM experience is required.

Responsabilités

• Act as the primary point of contact, guiding homeowners from signup to live system.
• Translate solar and energy concepts into simple, relatable wins for customers.
• Manage inbound and outbound communications via phone, email, and messaging.
• Collaborate with field and operations teams to remove roadblocks and exceed expectations.
• Leverage AI tools to enhance customer interactions.

Connaissances

Strong interpersonal skills

Communication

Detail-oriented

Tech-savvy

CRM experience

Team player

Outils

CRM software

AI tools

Description du poste

Venture Home Solar, LLC seeks a Customer Experience Specialist to be the heartbeat of our Stamford, CT office. You’ll guide homeowners from signup to live system, ensuring a smooth, transparent journey and a human touch that builds trust.

You’ll translate solar concepts into simple wins, manage inquiries by phone, email, and chat, and collaborate with field and ops teams to remove roadblocks. Experience in customer success or solar operations is a bonus.