Solar Customer Experience Architect

Sunrun; Lehi (UT); On-site; USD 27,717 - 36,961; Full time

Job summary

A leading solar energy company is seeking a Customer Engagement Specialist in Lehi, Utah. The role involves being the trusted point of contact for customers, providing personalized support, and enhancing their solar journey. Candidates should have at least 2-3 years of experience in customer service and be proficient with relevant applications. A supportive culture emphasizes proactive problem-solving and relationship building to deliver exceptional customer satisfaction. Join a mission to connect people with sustainable energy solutions.

Qualifications

• 2‑3 years experience with Customer Service, Customer Experience, or Customer Management.
• Previous experience in energy or solar preferred.
• Highly proficient with applications like MS Office and Salesforce.

Responsibilities

• Act as a trusted point of contact for customers.
• Offer personalized assistance and support tailored to customer needs.
• Anticipate customer needs and provide proactive solutions.
• Handle escalated issues efficiently and professionally.
• Guide customers through their solar experience.
• Conduct regular account reviews and recommend products.

Skills

Customer Service

Account Management

Proficient with MS Office

Communication

Education

High School Diploma

Bachelor’s degree preferred

Tools

Salesforce

DocuSign

G Suite

Job description

A leading solar energy company is seeking a Customer Engagement Specialist in Lehi, Utah. The role involves being the trusted point of contact for customers, providing personalized support, and enhancing their solar journey. Candidates should have at least 2-3 years of experience in customer service and be proficient with relevant applications. A supportive culture emphasizes proactive problem-solving and relationship building to deliver exceptional customer satisfaction. Join a mission to connect people with sustainable energy solutions.