Customer Experience Lead — Solar Solutions

Soligent; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Soligent is seeking a Customer Experience Partner to lead customer satisfaction, loyalty, and retention across the journey from first contact to post-sales support. You will help shape CX strategies and partner with sales to craft timely proposals.

The role requires collaboration with sales, product, and operations to ensure a consistent, customer-focused experience. The ideal candidate will drive continuous improvement, manage multiple initiatives, and act as a customer advocate to instill a

Qualifications

• Candidates with a track record in customer experience management or customer service are required.
• Strong skills in journey mapping, experience design, and service excellence are essential.
• Excellent communication and cross-functional collaboration capabilities are needed.
• Ability to manage multiple fast-paced projects and prioritize effectively.
• Data-driven mindset with the ability to translate feedback into actionable insights.
• Experience with CX tools, CRM systems, and quoting platforms is highly desirable.

Responsibilities

• Contribute to development and implementation of customer experience strategies aligned with Soligent's mission.
• Engage in quoting activities to support sales and ensure timely customer proposals.
• Collaborate with cross-functional teams to ensure a seamless customer experience.
• Drive continuous improvement initiatives to enhance the customer journey.
• Execute customer retention programs to increase loyalty and reduce churn.
• Advocate for the customer within the organization to foster a customer-centric culture.

Skills

CX management

Customer service

Journey mapping

Collaboration

Project management

Data analytics

CRM tools

Quoting platforms

Education

Bachelor's degree in business or marketing

Job description

Soligent is seeking a Customer Experience Partner to lead customer satisfaction, loyalty, and retention across the journey from first contact to post-sales support. You will help shape CX strategies and partner with sales to craft timely proposals.

The role requires collaboration with sales, product, and operations to ensure a consistent, customer-focused experience. The ideal candidate will drive continuous improvement, manage multiple initiatives, and act as a customer advocate to instill a