Customer Experience Partner

Soligent; Philadelphia (Philadelphia County); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Soligent, the leading pure-play solar distributor in the US, seeks a Customer Experience Partner to lead customer experience initiatives and drive loyalty through quoting activity and cross-functional collaboration. You will ensure exceptional service from first contact to post-sales support.

The ideal candidate has a track record in CX management, strong journey mapping skills, and a data-driven mindset. Join a fast-paced, mission-driven team focused on transforming energy choices.

Formación

• Proven track record in customer experience management or related field.
• Strong understanding of customer journey mapping and service design.
• Excellent communication and cross-functional collaboration skills.
• Ability to manage multiple projects in a fast-paced environment.
• Data-driven mindset with ability to translate feedback into insights.

Responsabilidades

• Develop and implement customer experience strategies aligned with Soligent’s mission.
• Engage in quoting activities to support the sales team with timely proposals.
• Collaborate with sales, product, and operations to ensure a seamless journey.
• Drive continuous improvements to enhance the customer’s journey.
• Execute retention programs to increase loyalty and reduce churn.
• Advocate for the customer across the organization to foster a CX culture.

Conocimientos

Customer experience management

Customer service

Journey mapping

Cross-functional collaboration

Data-driven decision making

CRM systems

Quoting platforms

Educación

Bachelor's degree in business or related field

Herramientas

CRM systems

Quoting platforms

Descripción del empleo

Soligent is the largest pure play solar distributor in the Americas. At Soligent, we envision a world where solar isn’t just the cleanest choice for power: it’s the obvious choice. Our mission is to empower homeowners and installers with a tool-set that transforms the way the world produces energy. We do this by hiring talented people, empowering our team, and being mission driven. Soligent has been featured by the White House, Forbes, Wall Street Journal, The World Economic Forum, and the Atlantic among other publications. In this role, you will see and participate in the interworking of a high growth entrepreneurial large company in a sector that changes the world.

• You will be part of a vital team at the forefront of transforming how people use energy. Drive positive change in the world while working with the best and brightest. Our executives have built and led successful billion-dollar companies.
• We invest in you. You will learn the ins and outs of solar, be exposed to roles across the company, and receive quality training.

Why You?

• Are you mission driven? At Soligent, solar is more than a job; it’s our future.
• Do you see solutions where others see problems? You’re not satisfied with the status quo; you constantly think about how to improve processes.
• Do you enjoy getting your hands dirty? You understand the big picture but also have an innate ability to drill down and execute with high attention to detail.
• Can you execute individually but enjoy working with a team? We support a strong culture of teamwork where it’s about the collective gain. Feedback is a big part of that.
• Does your word mean everything, you take responsibility for outcomes, and are incredibly persistent? We have a culture of integrity and accountability.
• Do you connect the dots easily? You can see how your role fits in with the organization.
• Are you fun to be around and able to wear many hats? Soligent is a fast-paced entrepreneurial culture. We believe saving the world should be fun.

As Soligent, the leading pure-play solar distributor in the US, continues to grow rapidly, we're seeking a highly skilled Customer Experience Partner (CXP) to lead and enhance our customer experience initiatives. In this role, you'll be responsible for driving customer satisfaction, loyalty, and retention through quoting activity and close cross-functional collaboration. You will ensure that our customers receive exceptional service throughout their journey, from initial contact to post-sales support. If you're passionate about delivering outstanding customer experiences and excel at managing complex processes, then we want you on our team.

Our ideal candidate will be responsible for the following:

• Contribute to the development of and implement customer experience strategies that align with Soligent’s mission and business objectives.
• Engage in quoting activities to support the sales team and ensure timely and accurate customer proposals.
• Collaborate with cross-functional teams, including sales, product, and operations to ensure a seamless and consistent customer experience.
• Drive continuous improvement initiatives to enhance the customer's journey.
• Execute customer retention programs aimed at increasing loyalty and reducing churn.
• Serve as an advocate for the customer within the organization, driving a customer-centric culture across all departments.

Qualifications:

• Proven track record in customer experience management, customer service, or a related field.
• Strong understanding of customer journey mapping, experience design, and service excellence.
• Excellent communication and cross-functional collaboration skills.
• Ability to manage and prioritize multiple projects and initiatives in a fast-paced environment.
• Data-driven mindset with the ability to analyze customer feedback and translate it into actionable insights.
• Experience with customer experience tools, CRM systems, and quoting platforms is highly desirable.

Education & Experience:

• Bachelor's degree in business, Marketing, or a related field preferred.
• 2+ years of experience in customer service or account management roles.
• Experience in the solar or renewable energy industry is highly desirable.