Customer Experience Partner (Fully Remote)

Soligent; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Soligent is seeking to drive customer experience strategy and retention across the journey, acting as the customer advocate to ensure exceptional service. The role collaborates with sales, product, and operations to quote and support customers throughout the journey, with a focus on data-driven improvements that foster a customer-centric culture.

You will join a high-growth solar distribution leader that emphasizes integrity, teamwork, and making solar the obvious choice while growing with the

Qualifications

• 2+ years in customer service or account management.
• CRM/quoting experience.
• Strong communication and data-driven mindset.
• Ability to manage multiple projects.

Responsibilities

• Drive customer experience strategy and retention programs across the journey.
• Manage quoting and collaborate with sales, product, and operations teams.
• Analyze customer feedback to improve processes and support a customer-centric culture.

Skills

Customer service

Account management

CRM experience

Quoting experience

Communication

Data-driven mindset

Multitasking

Solar industry knowledge

Job description

• Drive customer experience strategy and retention programs at a leading solar distributor.
• Act as the customer advocate and ensure exceptional service across the customer journey.

Key Responsibilities:

• Manage quoting and collaborate with sales, product, and operations teams.
• Analyze customer feedback to improve processes and support a customer-centric culture.

Qualifications:

• 2+ years in customer service or account management, plus CRM/quoting experience.
• Strong communication, data-driven mindset, and ability to manage multiple projects.
• Learn the ins and outs of solar and grow with a high-growth company.
• Work with a mission-driven team that values integrity, teamwork, and fun.

Soligent is the largest pure play solar distributor in the Americas, providing tools and solutions that empower homeowners and installers to transform energy production. It's a high-growth entrepreneurial company with a mission-driven culture focused on integrity, teamwork, and making solar the obvious choice.