Customer Experience & Store Support Associate

The TJX Companies, Inc.; Miami (FL); On-site; USD 16,000 - 23,000; Part time

Job summary

HomeGoods at The TJX Companies, Inc. is seeking a retail associate to deliver a highly satisfying customer experience by engaging with customers and keeping the store clean and organized. You may cross-train to support different areas to meet business needs.

You will model customer service, support a positive store culture, process transactions, promote credit and loyalty programs, and maintain merchandising standards. The role emphasizes teamwork, safety, and adherence to policies.

Qualifications

• Excellent customer service skills demonstrated in a retail setting.
• Ability to work a flexible schedule to meet business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking and adapting to changing priorities.
• Works well with peers and supervisors.

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Flexible schedule

Communication

Organization

Multi-tasking

Adaptability

Job description

HomeGoods at The TJX Companies, Inc. is seeking a retail associate to deliver a highly satisfying customer experience by engaging with customers and keeping the store clean and organized. You may cross-train to support different areas to meet business needs.

You will model customer service, support a positive store culture, process transactions, promote credit and loyalty programs, and maintain merchandising standards. The role emphasizes teamwork, safety, and adherence to policies.