Customer Experience & Store Ops Lead

Five Below; Naples (FL); On-site; USD 16,000 - 23,000; Full time

Job summary

Five Below in Naples, FL is seeking an hourly Manager-on-Duty capable of leading store operations and delivering a WOW customer experience. You will supervise associates, oversee cash handling, training, and daily tasks to maintain high service standards.

The role requires a minimum of 1 year in management, strong communication, and the ability to multitask in a fast-paced retail environment. Flexible scheduling and weekend shifts are expected.

Qualifications

• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and stay composed under pressure.

Responsibilities

• Wows customers through personal contact and ensures fast, friendly check out.
• Oversees daily activities of store associates and trains crew on customer service.
• Manages receiving, unpacking, and stocking to keep shelves full and organized.
• Acts as Manager on Duty when needed, handling store operations and staff.

Skills

Verbal communication

Written communication

Multi-tasking

Customer service

Creative thinking

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below in Naples, FL is seeking an hourly Manager-on-Duty capable of leading store operations and delivering a WOW customer experience. You will supervise associates, oversee cash handling, training, and daily tasks to maintain high service standards.

The role requires a minimum of 1 year in management, strong communication, and the ability to multitask in a fast-paced retail environment. Flexible scheduling and weekend shifts are expected.