Customer Account Representative

Lorygen Group; Los Angeles (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Training and ongoing development

Career growth opportunities

Collaborative and professional work环境

Job summary

Lorygen Group is seeking a motivated Customer Account Representative to serve as the main point of contact for customer inquiries, explain services, and support ongoing account needs. This role focuses on building rapport, clear communication, and delivering suitable solutions.

You will maintain accurate account records, coordinate with internal teams, and represent Harvest Advertising Inc. professionally to clients.

Qualifications

• Excellent interpersonal and communication skills.
• Strong organization and attention to detail.
• Customer-focused mindset and a solutions-oriented approach.
• Ability to manage multiple requests while maintaining accuracy.
• Professional judgment when handling customer information.
• Willingness to learn company services and account procedures.
• Previous account management, sales support, or customer service experience is beneficial but not required.

Responsibilities

• Respond to customer questions about services, account details, and available offerings.
• Explain relevant service information and outline appropriate next steps.
• Develop positive relationships through professional and consistent communication.
• Maintain accurate customer account records and document relevant interactions.
• Coordinate with internal teams to address questions and follow up on outstanding requests.
• Identify customer concerns and help connect customers with appropriate solutions.
• Share feedback and recurring customer needs with the relevant team members.
• Follow established procedures for account updates and customer information.
• Represent Harvest Advertising Inc. in a courteous and professional manner.

Skills

Interpersonal skills

Communication skills

Organizational skills

Customer-focused

Multi-tasking

Professional judgment

Willingness to learn

Account management experience

Job description

About Lorygen Group

Lorygen Group is committed to helping businesses create positivecustomer experiences through professional service and meaningfulengagement. We value teamwork, communication, and continuousprofessional development.

Position Summary

We are seeking a motivated Customer Account Representative to serve as a point of contact for customer inquiries, explain available services, and support ongoing account-related needs. This position is suited to someone who enjoys building rapport, communicating clearly, and helping customers find suitable solutions.

Responsibilities

• Respond to customer questions about services, account details, and available offerings.
• Explain relevant service information and outline appropriate next steps.
• Develop positive relationships through professional and consistent communication.
• Maintain accurate customer account records and document relevant interactions.
• Coordinate with internal teams to address questions and follow up on outstanding requests.
• Identify customer concerns and help connect customers with appropriate solutions.
• Share feedback and recurring customer needs with the relevant team members.
• Follow established procedures for account updates and customer information.
• Represent Harvest Advertising Inc. in a courteous and professional manner.

Qualifications

• Excellent interpersonal and communication skills.
• Strong organization and attention to detail.
• Customer-focused mindset and a solutions-oriented approach.
• Ability to manage multiple requests while maintaining accuracy.
• Professional judgment when handling customer information.
• Willingness to learn company services and account procedures.
• Previous account management, sales support, or customer service experience is beneficial but not required.

Benefits

• Training and ongoing development.
• Opportunities to strengthen customer relationship and account support skills.
• Collaborative and professional workplace.
• Potential opportunities for career growth.