Customer Support Specialist (Training Provided)

Novra Corp; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Novra Corp in Charlotte, NC is seeking a dependable Customer Service Representative to help customers find answers, understand services, and resolve routine concerns. The role emphasizes clear communication, practical problem solving, and a friendly, patient demeanor.

You will listen to customer needs, provide accurate information, collaborate with colleagues to resolve issues, and contribute to service quality.

Qualifications

• Strong communication and active listening skills.
• Friendly, patient, and solution-oriented attitude.
• Good organizational skills and attention to detail.
• Ability to work effectively with others in a busy environment.
• Dependable and willing to learn new procedures.
• Previous customer service or retail experience is an advantage but not required.

Responsibilities

• Assist customers with questions about products, services, and available options.
• Listen carefully to customer needs and provide accurate, helpful information.
• Address routine concerns professionally and identify appropriate next steps.
• Maintain a positive and courteous approach during customer interactions.
• Work with colleagues to resolve issues and deliver consistent service.
• Develop product knowledge to better support customer inquiries.
• Share customer feedback with the team to help improve service quality.

Skills

Communication skills

Active listening

Friendly demeanor

Patience

Attention to detail

Team collaboration

Job description

Novra Corp in Charlotte, NC is seeking a dependable Customer Service Representative to help customers find answers, understand services, and resolve routine concerns. The role emphasizes clear communication, practical problem solving, and a friendly, patient demeanor.

You will listen to customer needs, provide accurate information, collaborate with colleagues to resolve issues, and contribute to service quality.