Customer Service Officer

Foxfruit; Atlanta (GA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Training program

Professional development

Team environment

Career growth

Competitive compensation

Job summary

Fox Fruit is seeking a Customer Service Officer to welcome customers, answer questions, and provide friendly, professional assistance. You will identify customer needs and offer practical solutions while maintaining positive relationships and contributing to a smooth, engaging customer experience.

In this role, you will participate in training sessions, collaborate with teammates, and help drive ongoing improvements in service quality.

Qualifications

• Strong interpersonal and verbal communication skills are essential.
• Patient, approachable, and solution-oriented attitude is required.
• Ability to listen carefully and understand customer needs.
• Reliable, organized, and comfortable in a fast-paced environment.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Answer questions about products, services, and promotions.
• Identify customer needs and provide relevant information or solutions.
• Help resolve customer concerns with patience and professionalism.
• Maintain positive relationships through clear communication and attentive service.
• Collaborate with team members to improve the overall customer experience.
• Participate in training sessions and contribute to team goals.

Skills

Verbal communication

Patience

Active listening

Solution-oriented

Team collaboration

Customer service experience (plus)

Education

High school diploma

Job description

About Fox Fruit

AtFox Fruit, we believe that every business deserves a smart, adaptivemarketing partner. Our team of experts blends strategic insight andcreative solutions to deliver results that matter. We are committed tofostering organic growth for our clients through innovative approachestailored to their unique needs

About the Role

We are looking for a customer-focused and motivated Customer Service Officer to help deliver positive experiences and build strong customer relationships. This role is ideal for someone who enjoys interacting with people, answering questions, and finding practical solutions. Training and ongoing support will help you develop your customer service skills and grow professionally.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Answer questions about available products, services, and promotional offers.
• Identify customer needs and provide relevant information or solutions.
• Help resolve customer concerns with patience and professionalism.
• Maintain positive relationships through clear communication and attentive service.
• Collaborate with team members to improve the overall customer experience.
• Participate in training sessions and contribute to team goals.

Qualifications

• Strong interpersonal and verbal communication skills.
• Patient, approachable, and solution-oriented attitude.
• Ability to listen carefully and understand customer needs.
• Reliable, organized, and comfortable in a fast-paced environment.
• Willingness to learn and work collaboratively.
• Previous customer service experience is an advantage but not required.

What We Offer

• Training and ongoing professional development.
• Opportunities to strengthen customer service and problem-solving skills.
• A supportive, team-oriented work environment.
• Opportunities for career growth and increased responsibility.
• Compensation based on the position and experience.