Customer Experience Specialist - Trade Shows & Office Support

Allstate Floral, Inc.; Cerritos (CA); On-site; USD 26,174 - 27,552; Full time

Job summary

A leading home décor company in Cerritos, CA is seeking a Customer Service Representative to engage with customers, resolve inquiries, and assist in managing orders. This full-time, onsite role requires strong communication skills and a high school diploma. The salary range is $19.00 - $20.00 per hour, reflecting the candidate's experience. Join a creative work environment dedicated to customer service excellence.

Qualifications

• 1+ years in an office customer service environment; 3+ experience preferred.
• Wholesale and trade show experience.

Responsibilities

• Research and resolve customer inquiries.
• Interact with customers on product information and services.
• Work with sales representatives to process customer requests.
• Respond to customer questions efficiently and effectively.
• Build relationships with customers to drive loyalty.
• Provide updates on order processing and shipping.
• Back up front desk when needed.
• Participate in tradeshows and engage with customers.

Skills

Strong communications skills

Detail oriented

Technical proficiency in MS Office (Excel, Outlook)

Problem-solving initiative

Quick learner

Education

High School Diploma

College education preferred

Job description

A leading home décor company in Cerritos, CA is seeking a Customer Service Representative to engage with customers, resolve inquiries, and assist in managing orders. This full-time, onsite role requires strong communication skills and a high school diploma. The salary range is $19.00 - $20.00 per hour, reflecting the candidate's experience. Join a creative work environment dedicated to customer service excellence.