Customer Relations Specialist - Growth, Training & Stability

Ocean Drive Marketing; Miami (FL); Presencial; USD 40.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Training & development

Career advancement

Team environment

Recognition incentives

Full-time role

Descripción de la vacante

Ocean Drive Marketing in Miami is seeking a Customer Relations Representative to be the main contact for customers, building positive connections and ensuring an outstanding experience from start to finish. You will respond to inquiries, identify needs, and recommend products or services.

The role emphasizes empathy, clear communication, problem-solving, and collaboration with internal teams to deliver seamless service, maintain records, and support retention and engagement initiatives.

Formación

• Previous experience in customer service or customer relations is preferred.

Responsabilidades

• Develop and maintain positive relationships with customers through professional and timely communication
• Respond to customer inquiries, providing accurate information and effective solutions
• Identify customer needs and recommend appropriate products or services
• Resolve customer concerns with empathy and professionalism
• Collaborate with internal teams to ensure customer satisfaction and seamless service delivery
• Maintain detailed and accurate customer records and interactions
• Follow up with customers to ensure issues have been resolved successfully
• Contribute to team goals by supporting customer retention and engagement initiatives

Conocimientos

Excellent communication

Written communication

Problem-solving

Attention to detail

Customer-first attitude

Multitasking

Team player

Willingness to learn

Herramientas

Microsoft Office

Descripción del empleo

Ocean Drive Marketing in Miami is seeking a Customer Relations Representative to be the main contact for customers, building positive connections and ensuring an outstanding experience from start to finish. You will respond to inquiries, identify needs, and recommend products or services.

The role emphasizes empathy, clear communication, problem-solving, and collaboration with internal teams to deliver seamless service, maintain records, and support retention and engagement initiatives.