Client Support & Onboarding Specialist

Modalways; Birmingham (AL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development opportunities

Career growth within a technology‑foc​

Job summary

Modalways is seeking a motivated Customer Service Representative to support client communication and service operations. This role focuses on handling inquiries, maintaining records, and coordinating with internal teams to ensure a high-quality customer experience.

The position requires a high school diploma, strong communication skills, and the ability to multitask in a professional office environment. Office software proficiency is needed, and the role offers health benefits and PTO.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, call center, or administrative experience preferred.
• Strong verbal and written communication skills.
• Ability to multitask in a professional office environment.

Responsibilities

• Respond to inbound client inquiries via phone, email, and internal systems
• Document customer interactions and maintain organized service records
• Coordinate with internal departments to resolve client concerns
• Track open requests and ensure timely follow-up
• Support onboarding and service assistance for new clients
• Follow company procedures and customer service standards
• Provide general administrative support as needed

Skills

Customer service

Communication

Multitasking

Office administration

Education

High school diploma

Tools

Microsoft Office

Google Workspace

Job description

Modalways is seeking a motivated Customer Service Representative to support client communication and service operations. This role focuses on handling inquiries, maintaining records, and coordinating with internal teams to ensure a high-quality customer experience.

The position requires a high school diploma, strong communication skills, and the ability to multitask in a professional office environment. Office software proficiency is needed, and the role offers health benefits and PTO.