Part-Time Customer Experience Specialist (On-site)

Johnston&Murphy; Nashville (TN); On-site; USD 19,000 - 25,000; Part time

Job summary

Johnston & Murphy is seeking a part-time Customer Experience Specialist to deliver prompt support to customers and retail locations across the US. You will handle inquiries via phone and email, process orders, shipments, and returns with a customer-first mindset.

The ideal candidate has 1–2 years in customer service, strong communication skills, and comfort learning new software. This on-site role requires reliability, multitasking, and a focus on brand experience.

Qualifications

• 1–2 years of customer service or call center experience.
• 1 year of retail experience preferred.
• High school diploma or equivalent; some college encouraged.
• Proficient in Microsoft Word and Excel.
• Ability to quickly learn new software and applications.

Responsibilities

• Provide timely support via phone and e-mail from customers, retail stores and other departments concerning orders, shipments and returns.
• Meet individual and team customer focused goals.
• Provide timely feedback regarding system needs, process improvements, website issues or customer concerns.
• Act as an ambassador for the brand, and adhere to an appropriate and effective set of core values.
• Make good decisions based on analysis and knowledge; works with a sense of urgency and moves issues to closure.
• Assist with special projects within our Retail Operations and E-Commerce Departments.

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Empathy

Problem solving

Learning new software

Education

High school diploma or equivalent

Some college

Tools

Microsoft Office

Word

Excel

Job description

Johnston & Murphy is seeking a part-time Customer Experience Specialist to deliver prompt support to customers and retail locations across the US. You will handle inquiries via phone and email, process orders, shipments, and returns with a customer-first mindset.

The ideal candidate has 1–2 years in customer service, strong communication skills, and comfort learning new software. This on-site role requires reliability, multitasking, and a focus on brand experience.