Brand Ambassador & CX Specialist (On-Site, Temp)

Johnston&Murphy; Nashville (TN); Vor Ort; USD 22.000 - 28.000; Vollzeit

Zusammenfassung

Johnston & Murphy is seeking a Customer Experience Specialist I for a temporary, on-site role to support customers and retail locations across the US. You will handle orders, shipments, returns, and inquiries with professionalism and brand-aligned service.

Ideal candidates have strong verbal and written communication, ability to multi-task, and comfort learning new software. Prior customer service and some retail exposure are a plus; you will be part of a dynamic team.

Qualifikationen

• 1-2 years of customer service experience; 1 year of retail preferred.
• High school diploma or equivalent, some college preferred.
• Proficient in Microsoft Office; especially Word and Excel.
• Ability to quickly learn new software and applications.
• Excellent verbal and written communication skills.
• Follow procedures in place with minimal error.
• Ability to manage work and effectively multi-task.
• Use interpersonal skills and customer-focused attitude to contribute to the team.

Aufgaben

• Provide timely support via phone and e-mail from customers, retail stores and other departments concerning orders, shipments and returns.
• Meet individual and team customer-focused goals.
• Provide timely feedback regarding system needs, process improvements, website issues or customer concerns.
• Act as an ambassador for the brand, and adhere to an appropriate and effective set of core values.
• Make good decisions based on analysis and knowledge; work with urgency and close issues.
• Assist with special projects within our Retail Operations and E-Commerce Departments.

Kenntnisse

Customer service

Retail experience

Communication

Multitasking

Interpersonal skills

Procedural adherence

Learn new software

Ausbildung

High school diploma

Some college preferred

Tools

Microsoft Office

Jobbeschreibung

Johnston & Murphy is seeking a Customer Experience Specialist I for a temporary, on-site role to support customers and retail locations across the US. You will handle orders, shipments, returns, and inquiries with professionalism and brand-aligned service.

Ideal candidates have strong verbal and written communication, ability to multi-task, and comfort learning new software. Prior customer service and some retail exposure are a plus; you will be part of a dynamic team.