Customer Experience Specialist – Storage Solutions

Storage Post; Atlanta (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Full benefits

401(k) match

Paid time off

Job summary

Storage Post in Atlanta, GA is seeking a Customer Service Representative to join our team and serve as the frontline ambassador for our self-storage operations. You will manage customer inquiries, support overflow sales calls, and help customers find the right storage solutions with care, professionalism, and efficiency.

In this role, you will handle inbound calls, maintain a high answer rate, and contribute to a positive customer experience on weekends.

Qualifications

• 2+ years of customer service experience (preferred).
• Flexibility to work varied schedules, including weekends.
• Excellent verbal and written communication skills.

Responsibilities

• Take ownership of customer inquiries and deliver solutions tailored to customer needs.
• Handle inbound customer service calls while maintaining a 95% answer rate.
• Monitor support queues and address customer-related issues promptly.
• Answer rollover sales calls using provided scripts to ensure a positive experience.
• Manage customer credits and assist with claim management.
• Identify and report operational issues or gaps in procedures.
• Support ad hoc operational projects as assigned by the Call Center Supervisor.
• Perform other duties as needed to support the team’s success.

Skills

Customer service

Communication

Problem solving

Time management

Job description

Storage Post in Atlanta, GA is seeking a Customer Service Representative to join our team and serve as the frontline ambassador for our self-storage operations. You will manage customer inquiries, support overflow sales calls, and help customers find the right storage solutions with care, professionalism, and efficiency.

In this role, you will handle inbound calls, maintain a high answer rate, and contribute to a positive customer experience on weekends.