Customer Service Specialist for Storage Solutions (Weekend)

Storage Post; Plainview (NY); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Full benefits

401(k) match

Paid time off

Job summary

Storage Post is seeking a Customer Service Representative in Plainview, NY to handle customer inquiries, support overflow sales calls, and guide customers to suitable storage solutions with care and efficiency.

You will be the frontline ambassador, delivering consistent, high‑quality service while maintaining composure in a fast-paced environment. Weekend availability and strong communication are essential for success in this role.

Qualifications

• 2+ years of customer service experience.
• Excellent verbal and written communication.
• Professional phone presence.
• Strong time management and organization.
• Flexible with weekend availability.
• Collaborative mindset and teamwork.
• Ability to remain calm under pressure.

Responsibilities

• Take ownership of customer inquiries and deliver solutions tailored to customer needs.
• Handle inbound customer service calls while maintaining a 95% answer rate.
• Monitor support queues and address customer-related issues promptly.
• Answer rollover sales calls using provided scripts to ensure a positive experience.
• Manage customer credits and assist with claim management.
• Identify and report operational issues or gaps in procedures.
• Support ad hoc operational projects as assigned by the Call Center Supervisor.
• Perform other duties as needed to support the team’s success.

Skills

Customer service

Communication

Problem-solving

Phone etiquette

Time management

Team collaboration

Weekend availability

Job description

Storage Post is seeking a Customer Service Representative in Plainview, NY to handle customer inquiries, support overflow sales calls, and guide customers to suitable storage solutions with care and efficiency.

You will be the frontline ambassador, delivering consistent, high‑quality service while maintaining composure in a fast-paced environment. Weekend availability and strong communication are essential for success in this role.