Customer Care Specialist II — Tech Support & Service

TeleTech Holdings, Inc.; Melbourne (FL); Hybrid; USD 1,705,000 - 2,428,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Job summary

Percepta is seeking a Customer Care Representative II in Melbourne, Florida to deliver excellent customer experiences. You will work under supervision to answer inquiries from US retail customers and dealers, handling calls with care and accuracy.

Requirements include a high school diploma and at least 6 months of customer service experience; phone support or tech familiarity is a plus. Enjoy benefits such as health and wellness programs and paid time off.

Qualifications

• Requires high school diploma or equivalent.
• 6 months customer service experience required.
• Experience supporting customers by phone preferred.
• Strong written and verbal communication skills.

Responsibilities

• Respond to inquiries from US retail customers and dealers.
• Provide timely and professional service via telephone.
• Learn and execute the full call handling process and meet service levels.

Skills

Customer service

CRM software

Communication

Problem solving

Tech-savvy

Education

High School Diploma

Tools

EyeQ

Intranet

AAF

Job description

Percepta is seeking a Customer Care Representative II in Melbourne, Florida to deliver excellent customer experiences. You will work under supervision to answer inquiries from US retail customers and dealers, handling calls with care and accuracy.

Requirements include a high school diploma and at least 6 months of customer service experience; phone support or tech familiarity is a plus. Enjoy benefits such as health and wellness programs and paid time off.